Privacy Policy
Welcome to HotHouse!
Your privacy is important to us, and we want you to feel confident when shopping with us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Who We Are
HotHouse is owned and operated by Gaurav Enterprises, a sole proprietorship under Gaurav Nath, located at:
E-38, Road Number 2, Indraprastha Industrial Area, Kota, Rajasthan – 324005, India.
When we say “we,” “us,” or “our,” we mean HotHouse and its team working to provide you with the best products and services.
Information We Collect
When you visit our website, create an account, or make a purchase, we may collect the following details:
- Your name, email address, phone number, and shipping/billing address
- Your payment details (processed securely by Razorpay)
- Information from your interactions with our website, such as pages viewed and browsing behavior
- Optional details you share through contact forms, reviews, or newsletter sign-ups
We also collect information using cookies and analytics tools (Google Analytics and Meta Pixel) to help us improve your shopping experience.
How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate with you about your purchase or support requests
- Improve our website and product offerings
- Send updates, offers, or newsletters (only if you’ve opted in)
- Prevent fraud and maintain transaction security
We promise never to sell or rent your personal data to anyone.
Payments
We use Razorpay to process payments securely. Razorpay may collect and store certain payment information in accordance with their privacy policies. You can review their policy here: https://razorpay.com/privacy/
Third-Party Services
To make your shopping smoother, we use a few trusted partners:
- Shopdeck for order and store management
- Google Analytics and Meta Pixel for insights and personalized ads
These partners only access limited information needed to perform their services and are bound by strict data-protection standards.
Cookies
Cookies help us remember your preferences and improve your experience. You can choose to turn off cookies in your browser, but some parts of our website may not function properly if you do.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, just reach out to us at the email below.
Data Security
We take reasonable steps to protect your data using encryption, secure servers, and limited access controls. While no online platform can guarantee absolute security, we make every effort to keep your data safe.
Children’s Privacy
Our website is intended for individuals aged 18 and above. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted here with the revised date at the top.
Contact Us
If you have any questions about this policy or wish to contact us about your data, please email us at support@kotart.in
Last Updated: October 2025
© HotHouse by Gaurav Enterprises. All Rights Reserved.